Authors:Donald Mitchell, Carol Coles, B. Thomas Golisano,
Publisher: Berrett-Koehler Publisher
Keywords: profitable, business, model, developing, continually, competitive, advantage, secrets, ultimate
Number of Pages: 334
Published: 2003-03-12
List price: $36.95
ISBN-10: 1576751678
ISBN-13: 9781576751671

Authors Donald Mitchell and Carol Coles conducted a ten-year study of companies that had grown the fastest over a three-year period. Their research reveals that while unsuccessful companies doggedly apply outdated business models, the successful ones improve their models every two to four years. The Ultimate Competitive Advantage provides a straightforward, systematic method any company can use to review and improve its business model and each of its key components: pricing, costs of doing business, and benefits added. Dozens of concrete examples from companies of all sizes and types are provi

Authors:Chip R Bell, Bilijack R Bell,
Publisher: Berrett-Koehler Publisher
Keywords: devoted, customers, passionately, creating, service, secrets, magnetic
Number of Pages: 180
Published: 2003-08-01
List price: $24.95
ISBN-10: 1576752364
ISBN-13: 9781576752364

The ideal customer defends, champions, forgives, and commits to a company or brand for the long term ? but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in Magnetic Service, based on examples of real companies who have done just that. Written in a lively, accessible style, the book shows that loyalty comes not from allegiance to a product but from compelling experiences. Using case studies, the authors explain the concept of "magnetic service" that turns casual customers into loyal and enduring fans. The book unlocks the seven secrets of this phenomeno

Author: Ira Chaleff
Publisher: Berrett-Koehler Publisher
Keywords: leaders, standing, follower, courageous
Number of Pages: 224
Published: 2003-01-09
List price: $20.95
ISBN-10: 157675247X
ISBN-13: 9781576752470

Since its original publication in 1995, The Courageous Follower has been put on reading lists everywhere from corporations and the military to unions and churches. This guide helps transform passive followers into active players who can help right leadership wrongs and support and foster a values-based organization. This updated and revised edition contains new material that addresses the failures of leadership recently witnessed in the Catholic Church, the FBI, Enron, Worldcom, and others.

Authors:Alan G. Robinson, Dean M. Schroeder,
Publisher: Berrett-Koehler Publisher
Keywords: people, transforming, organizations, liberating, revolution, free, idea, ideas
Number of Pages: 250
Published: 2004-02-01
List price: $24.95
ISBN-10: 1576752828
ISBN-13: 9781576752821

A worker in one of Europe’s largest wireless communication companies showed his manager how to repair an error that was costing the company $30 million per year. A secretary at Grapevine Canyon Ranch proposed a simple change to pull the company’s website to the top of search engines. These are just two of many examples in Ideas are Free that highlight the single best resource in a company - those frontline employees who can see those telling little details that escape managers. Based on extensive research with hundreds of companies around the world and in every major field, this pr

Author: Roger Frock
Publisher: Berrett-Koehler Publisher
Keywords: success, inside, story, journey, incredible, world, business, fedex, changing
Number of Pages: 239
Published: 2006-10-01
List price: $27.95
ISBN-10: 1576754138
ISBN-13: 9781576754139

For a long time, it looked like FedEx would never get off the ground. The company’s early years were an unending series of legal, financial, and operational crises that continually threatened its ability to stay in business. Yet FedEx’s leaders and employees were incredibly resourceful and resilient. Pilots used personal credit cards to gas up planes, paychecks weren’t cashed, and in one of the most famous episodes, founder Fred Smith literally gambled the company’s last remaining funds to keep the planes flying. Becuase Roger Frock was with the companies from the start

Author: C Otto Scharmer
Publisher: Berrett-Koehler Publisher
Keywords: emerges, future, leading, theory
Number of Pages: 533
Published: 2009-01-01
List price: $28.95
ISBN-10: 1576757633
ISBN-13: 9781576757635

We live in a time of massive institutional failure, one that requires a new consciousness and a new collective leadership capacity. In this groundbreaking book, Otto Scharmer invites us to see the world in new ways and in so doing discover a revolutionary approach to leadership.

Authors:Ben Cohen, Mal Warwick,
Publisher: Berrett-Koehler Publisher
Keywords: fun, social, venture, network, money, world, driven, business, change, values
Number of Pages: 156
Published: 2006-03-22
List price: $16.95
ISBN-10: 1576753581
ISBN-13: 9781576753583

Read This Book...if you own or run a business or if you’re thinking of starting one....if you think there has to be more to doing business than just making money....if you feel ’’there’s got to be a way’’ to run a successful business without driving yourself and your employees to early graves....if you want to know how to build a business that will reflect your personal values, not force you to hide them....if you’re studying business and you want to know what business can do at its best....if you’ve been hearing about ’’corporate soc