Author: American Society for QualityQuality Management Di
Publisher: McGraw-Hill Companies
Keywords: section, asq, supplemental, handbook, quality, manager, certified
Number of Pages: 522
Published: 1999-10
List price: $81.25
ISBN-10: 0873893875
ISBN-13: 9780873893879

The Quality Management Division of the American Society for Quality has put together the ultimate preparatory guide for the Certified Quality Manager Exam. The Certified Quality Manager Handbook thoroughly describes each portion of the exam, providing insights, definitions, and sample exam questions. Each part also includes a bibliography for further reference. In addition to helping them pass the exam, quality managers will find the book very helpful as a desk reference. Written in a collaborative effort by the Quality Management Division of ASQ, the Certified Quality Manager Handbook is

Author: Philip B. Crosby
Publisher: McGraw-Hill Companies
Keywords: quality, source, profit, business, becomes, certain, free, art, making, manage
Number of Pages: 309
Published: 1979-12-28
List price: $34.95
ISBN-10: 0070145121
ISBN-13: 9780070145122

The first and only nontechnical method for installing, maintaining, and measuring a comprehensive quality improvement program in your business operation. Special features: Emphasizes throughout that doing things right the first time adds nothing to the cost of a product or service. (What costs, and costs dearly in terms of rework, test, warranty, inspection, and service after service, is doing things wrong). Introduces the proven Make Certain program (the best way known to get management and service personnel participating in the improvement effort). Shows how to recognize and guard against th

Author: Committee on Enhancing Federal Healthcare Quality
Publisher: National Academies Press
Keywords: quality, health, care, improving, chasm, roles, example, coordinating, government, leadership
Number of Pages: 206
Published: 2003-05-23
List price: $34.95
ISBN-10: 0309086183
ISBN-13: 9780309086189

Explores how the federal government can leverage its unique position as regulator, purchaser, provider, and research sponsor to improve care throughout the nation’s healthcare system. Examines the six major government programs, who they serve, and positive steps for improvement. Softcover. DNLM: Health Care Reform--United States.

Author: Wood; Douglas C.
Publisher: ASQ Quality Press
Keywords: quality, asq, revenue, increase, management, expenses, economics, division, book, operating, understanding, guide, implementing, cost, reduce, programs, executive
Number of Pages: 128
Published: 2007-07-09
List price: $32.00
ISBN-10: 0873897161
ISBN-13: 9780873897167

This book is intended to provide a fundamental introduction to Cost of Quality concepts (often simply referred to as Quality Costs) for executives or those individuals new to quality concepts. In addition, it can help anyone in an organization interested in how this measurement methodology links to business costs. This book is not intended to be used as a handbook or as an in-depth exploration of the underlying methodology, but rather a helpful overview of an approach to maximize value and bottom line impact. If you are an executive wanting to understand more about what Cost of Quality measur

Authors:Kenneth S. Stephens, Kenneth S. Stephens,
Publisher: ASQ Quality Press
Keywords: quality, international, academy, volume, series, book, century, improvement, juran
Number of Pages: 304
Published: 2004-10-01
List price: $42.00
ISBN-10: 0873896351
ISBN-13: 9780873896351

The fifteenth edition of this influential book series is a tribute to the person and works of Dr. Joseph M. Juran. For over three-quarters of a century the quality discipline has been blessed by the person and dynamics of Dr. Juran. His philosophies and contributions to the quality disciplines, his longevity as a contributor, and his vision in managing for quality, have had significant influences on the world of quality. Among the world renowned contributors (and International Academy for Quality members) to this volume include: Frank M. Gryna, A. Blanton Godfrey, Yoshio Kondo, Joe DeFeo, and

Authors:Lalit Wankhade, Balaji Dabade,
Publisher: Physica-Verlag HD
Keywords: quality, management, perception, uncertainty, science, contributions, information, asymmetry
Number of Pages: 115
Published: 2010-09-29
List price: $109.00
ISBN-10: 3790821942
ISBN-13: 9783790821949

The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.

Author: Madhav N. Sinha
Publisher: ASQ Quality Press
Keywords: quality, academy, international, series, book
Number of Pages: 317
Published: 2000-03
List price: $85.00
ISBN-10: 0873894804
ISBN-13: 9780873894807
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